The AIRROC Dispute Resolution Procedure (DRP)
AIRROC's Dispute Resolution Procedure is a streamlined resolution mechanism designed to assist parties with the settlement of contractual disputes with narrow and specific issues or smaller dollar amounts.
2025 Updates
The Dispute Resolution Committee of AIRROC further expanded the services now being offered to our members for use with member and non-member companies alike in efforts to create more effective and efficient processes in this area.
In the past few years, AIRROC has updated its DRP Guidelines, extended the list of qualified and interested arbitrators, advertised the DRP in several AIRROC educational sessions, and now brings additional offerings. To further assist our member companies, we have developed the following:
- Ground rules for arbitrator selection
- Pre-set Neutral Panels
- Consultant, evaluation, and resolution services
More information on the new DRP offerings can be found HERE.
The Pre-Set Neutral Panel website is www.neutralarbitrations.com
All services are at the option of users and are not directed or mandated by AIRROC.
2023 Updates
In 2023, we revised the AIRROC Dispute Resolution Process to further its original intent of providing a streamlined template for a decision-making and/or mediation process that supported the mission of AIRROC. Key features of this revised process are as follows:
- A list of arbitrators and mediators that provides the following information: arbitration/mediation credentials; rate information; experience with AIRROC or its member companies, including AIRROC related activities.
- A procedural outline that highlights opportunities to tailor the process to achieve a swift and fair resolution of disputes with a minimum of expense and delay.
- Key agreements when employing the process, including discovery limits, confidentiality agreements, hold harmless agreements, and timing of the process (note that these can be altered by the parties if necessary).
- A process for AIRROC to assist with impasses in the impartial appointment of arbitrators/mediators.
We offer a list of arbitrators and mediators that are familiar with the AIRROC Procedures. The list can also be used as a general selection method even if the parties aren't pursuing an AIRROC arbitration/mediation.
The AIRROC-certified arbitrators or mediators have been selected through an application process requiring each arbitrator to attest that he or she meets the following minimum qualifications: (1) certification in good standing by ARIAS*U.S. to serve as an arbitrator or a mediator; or (2) at least ten years’ employment by one or more insurance or reinsurance companies or other entities in an insurance group, including companies in run-off or receivership and risk-bearing syndicates. ARIAS-certified arbitrators and mediators are designated on AIRROC’s certified arbitrator list.
AIRROC relies on the information provided by applicants and makes no representations whatsoever regarding the accuracy or completeness thereof.
Documents
Review the AIRROC Dispute Resolution Procedure.
View AIRROC's Full Arbitrator and Mediator List
Access the Online Arbitrator Application HERE or Download the Arbitrator Application HERE
Download the Arbitrator and Mediator Referral & Disclosure Form (Form 3A) HERE
Download the Arbitrator and Mediator Referral & Disclosure Form (Form 3B) HERE
Download the Initiation of Arbitration or Mediation Proceedings (Form 1) HERE
Searchable List (based on selection parameters)
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